How do I start a return or exchange?
Use the Returns page portal. Sign in with the email used at checkout, then enter your order number and matching order detail. Once the details match a real customer order, the portal shows the next steps.
What condition does my item need to be in?
Items must be unused, unwashed, undamaged and in resellable condition. If an item is returned in a condition that cannot be resold, the return or exchange may be rejected.
How long do I have to return or exchange an item?
Returns or exchanges must be initiated within 30 days of delivery. Start the process as soon as possible so the item can be checked properly.
Do I need to include my order number in the package?
Yes. Your order number must be clearly attached inside the package. If it is missing, the return can be delayed or lost because the team may not be able to match it to your order.
Who pays return postage?
Customers are responsible for return shipping costs unless customer service has agreed otherwise. Use a tracked service and keep proof of postage until the return or exchange is complete.
What should I do if my item is faulty or incorrect?
Email enquiries@hercxles.co.uk before making a return. Include your order number and clear photos so customer service can help with the correct next step.
Where do I send my return?
The return address is only shown inside the Returns page portal after your customer order details are matched. It is not listed publicly on the site.
How do I track my order?
Order updates and tracking details are sent to the email used at checkout once the order has been fulfilled. If you need help, contact customer care with your order number.
Do you offer free shipping?
Free shipping over GBP 90 is shown in the store banner when available. Final shipping methods, rates and thresholds are confirmed at checkout.
Can I change or cancel my order?
Email enquiries@hercxles.co.uk as soon as possible with your order number. If the order has already started processing or shipped, changes may not be possible.
Do you ship internationally?
Available delivery countries and rates are shown at checkout. Enter your shipping address there to see the current options for your location.
How do I choose the right size?
Use the Size guide before ordering. If you are between sizes or need product-specific help, email customer care before checkout.
Can I exchange for another size?
Yes, if the item is eligible, within the 30-day window and returned in resellable condition. Start through the Returns page portal and choose exchange as your preferred option.
What is Legacy?
Legacy is the HERCXLES rewards and early access area. You can join from the Legacy page to access account benefits, points and first-purchase offers when available.
Do I need an account?
You can browse without an account, but signing in helps with Legacy rewards and lets the returns portal match real order details before showing return instructions.
How do I contact HERCXLES?
Email enquiries@hercxles.co.uk. Include your order number if your message is about an existing purchase.
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Send the team a message and include your order number if your question is about an existing purchase.
Contact HERCXLES