RETURNS

When wanting to return an item for a refund, we only accept items that have been sent to us within 14 days of the item being dispatched. If you would rather have store credit then you get up to 30 days from when it was initially dispatched.

 

Any item being returned must be unused, unwashed, undamaged, and be in its original condition. All customers are responsible for return shipping costs, apologies.

 

Please note that if you return any items outside of the 14 day return period for refunds, the 30 day period for store credit or sent it without contacting us and you have not been advised to do so by our Customer Service Team you will forfeit your item. Basically, please be sure to contact us and return on time!

 

We are unfortunately no longer able to accept clearance items, such as ones on heavy discounts (black Friday clearance deals etc) as returnable item(s).

 

Please contact us at enquires@hercxles.co.uk if you wish to proceed with the returns process.