Question 1

What is your return policy?

Accepted Answer

For returns, exchanges or any further assistance, please contact us at enquiries@hercxles.co.ukPlease ensure that any item being returned is unused, unwashed, undamaged, and in its original condition. Customers are responsible for return shipping costs.Returns or exchanges must be initiated within 30 days of delivery. To avoid issues, always reach out before sending an item back.

Question 2

Can I exchange an item?

Accepted Answer

Of course! Orders within 30 days of arriving can be exchanged. Just email us at enquiries@hercxles.co.uk to proceed.

Question 3

What size should I get?

Accepted Answer

For sizing please view our size guide here where you can find exact measurements and also a recommended size based off your height.

Question 4

How can I track my order?

Accepted Answer

Tracking information is emailed automatically to you, this can take up to 8 working days. Please also check your junk!

Question 5

How long will it take to receive my order?

Accepted Answer

Orders are delivered within 4-10 working daysWhile our shipping timeframe is up to 10 working days to account for any unforeseen delays, most orders arrive within an average of 7 working days.Once you place your order, we work directly with our warehouse to prepare and ship your items, ensuring each product meets the highest standards before reaching you. This timeframe also allows us to provide a wide range of products for our customers. We appreciate your patience, it's worth the wait.

Question 6

Do you ship internationally?

Accepted Answer

Yes, we ship worldwide and for free too! All orders over £80 have free shipping, just please refer to your local laws for duty charges. We recommend contacting your local customs office for more information before placing your order.

Question 7

I want to change my order/address

Accepted Answer

Can I make a change to my order?Due to how quickly orders are passed to our warehouse to be shipped, we’re unable to edit orders once placed. This includes;Adding or removing items to your orderChanging an item, size or colourAmend delivery addressChanging the shipping method or courierApplying a discount code or editing product pricesCan I change my delivery address?Sadly we cannot change an address with the courier once the order is placed, however it is possible you may be able to get this updated with the courier by contacting them directly.To do this, please wait until you receive your tracking email directly from the courier as it will contain your tracking number that you can provide to the courier in the hopes they can amend the address for you. Please note this is not guaranteed and services can vary from courier to courier.*If you input the incorrect address at checkout, we can not be held accountable if the order goes missing and are therefore not liable to refund/replace the order. So please double check your address*

Question 8

I still haven't received my order?

Accepted Answer

Orders can take up to a maximum of 12 working days to arrive. Please make sure you have checked your junk email for tracking and updates on your order, you will have received this. If you need to contact us directly, you can via our live chat or email us at enquiries@hercxles.co.uk, we are more than happy to help!

Question 9

Where are you based?

Accepted Answer

We are based in the UK, but all orders are fulfilled from our warehouse internationally. While this may mean slightly longer shipping times than prior, it allows us to maintain smooth operations and continue delivering a wide range of high-quality products to our customers worldwide. Your satisfaction remains our top priority.We love connecting with our customers, but there’s no need to reach out regarding your order status. You’ll automatically receive an email with detailed tracking updates once your order is dispatched. Please allow 3-10 working days for this process.

Question 10

Received a faulty item?

Accepted Answer

It's rare, but nothing is impossible! If you do receive a faulty item, we can help right away.Please email us directly at enquiries@hercxles.co.uk with an image of the fault and a detailed description explaining what is wrong with the item. We will then investigate what the issue is and assist further.

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