How do I start a return or exchange?
Start on the Returns page. Use the email from checkout and your order number; the portal shows the next step once the order is matched.
What condition does my item need to be in?
Items must be unused, unwashed, undamaged and in resellable condition. Items that cannot be resold may be refused.
How long do I have to return or exchange an item?
Returns are available within 14 days of delivery. Exchanges are available up to 30 days after delivery.
Do I need to include my order number in the package?
Yes. Include your order number inside the parcel so the team can match it quickly.
Who pays return postage?
You cover return postage unless customer care confirms otherwise. Use a tracked service and keep proof of postage.
What should I do if my item is faulty or incorrect?
Email enquiries@hercxles.co.uk before returning it. Include your order number and clear photos.
How do I track my order?
Tracking is sent to the email used at checkout once your order has been fulfilled.
Can I change or cancel my order?
Email enquiries@hercxles.co.uk quickly with your order number. Changes may not be possible once processing has started.
Do you ship internationally?
Yes, we ship worldwide. Available countries and rates are shown at checkout after you enter your shipping address.
Can I exchange for another size?
Yes, if the item is eligible, within 30 days of delivery and returned in resellable condition. Start through the Returns page.
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